Privacy Policy

Grrowzo Digital Marketing ("GrrowZo", "we", "us", or "our") operates the GrrowZo business communication and automation platform.

This Privacy Policy explains how we collect, use, store, protect and otherwise process information when you use our website, platform and related services.

Depending on how you use GrrowZo, we may collect the following categories of information:

Account Information

• Name
• Email address
• Mobile number
• Login and authentication information
• Business and workspace information

WhatsApp Information

• WhatsApp Business account identifiers
• WhatsApp phone number identifiers
• Customer phone numbers
• Customer names where provided
• Incoming and outgoing message information
• Message timestamps
• Message delivery and read status information
• Images, videos, audio and documents transmitted through connected services

Business Information

• Business name and contact information
• Customer/contact records
• Automation configurations
• Workspace settings

Technical Information

• IP address
• Browser and device information
• Application and server logs
• Authentication and security events

We may use collected information for purposes including:

• Providing and operating GrrowZo.
• Connecting supported WhatsApp Business functionality.
• Delivering messages and automation actions requested by customers.
• Displaying and managing conversations and contacts.
• Authenticating users and securing accounts.
• Maintaining workspace security.
• Detecting abuse, fraud and unauthorized access.
• Providing customer support.
• Maintaining and improving the platform.
• Complying with applicable legal requirements.

We do not treat customer conversation data as permission to use that information for unrelated purposes.

When you connect WhatsApp services with GrrowZo, certain information may be received from or transmitted through Meta/WhatsApp services in order to provide the requested functionality.

Your use of WhatsApp remains subject to the applicable WhatsApp and Meta terms, policies and requirements.

GrrowZo does not control how Meta processes information on Meta's own systems.

We may share information with service providers where reasonably necessary to operate and secure GrrowZo. These may include:

• Cloud and infrastructure providers
• Authentication and security providers
• Communication and API providers
• Technical service providers
• Legal or regulatory authorities where required

We do not sell customer personal data.

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure or destruction.

• Authentication and access controls
• Workspace-level authorization
• Secure credential handling
• Webhook signature verification
• Security logging and monitoring
• Appropriate encryption and transport security where applicable

We retain information for as long as reasonably necessary to provide the services, maintain legitimate business records, fulfill contractual obligations, resolve disputes, prevent abuse or comply with applicable legal requirements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion where applicable.
• Withdraw consent where consent is the applicable basis for processing.
• Raise a privacy-related complaint or request.

GrrowZo may use necessary cookies and similar technologies for authentication, security and platform functionality.

If optional analytics or marketing technologies are introduced, we may provide additional notices and controls where required.

GrrowZo may integrate with third-party services, including Meta/WhatsApp, cloud infrastructure providers, APIs and other technology providers.

Third-party services may have their own terms and privacy policies. You should review those policies where applicable.

GrrowZo is intended for businesses and business users and is not directed toward children.

You may request deletion of eligible account or personal information by contacting us at:

support@grrowzo.com

Additional information about account and data deletion is available on our Data Deletion page.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

If you have questions, requests or concerns regarding this Privacy Policy or the processing of personal data, please contact: